FAQ :
frequently asked questions

BOUVARD FLOWERS HOUSE

Your florist in Geneva

FLOWERS AND PLANTS

Once the bouquet has arrived at its destination, it is essential to remove it from its packaging. Cut back the stems with secateurs or a sharp knife, then place the flowers in a clean vase filled with water at room temperature. It is important not to place the flowers near a source of heat (radiator or window in direct sunlight). You should also be careful not to leave the flowers next to a fruit basket (as the fruit ripens, it gives off a gas that is harmful to cut flowers).

All the bouquets on our website are made in our workshops in Perly-Certoux. Our team of experienced florists clean, cut and arrange your fresh flowers of the day with the utmost care and precision. Once the bouquets have been made, they are carefully packed and prepared for dispatch.

Mainly from Holland and France. Our exceptional roses come from Ecuador. Whenever the season permits, we do our utmost to source our flowers from Swiss growers close to our company.

Yes, Bouvard Fleurs offers tailor-made floral subscriptions for private customers. Our most beautiful floral creations are delivered to your living room at regular intervals. Our offer is complete and can be adapted to your needs. Depending on what you want, you can opt for different types of floral subscription. Monthly, fortnightly or even weekly... Our packages are designed to ensure that your home is always green.

Yes, Bouvard Fleurs offers tailor-made floral subscriptions for professionals. Discover our most beautiful floral creations, delivered at regular intervals. Our offer is complete and can be adapted to your needs. Depending on what you want, you can opt for different types of floral subscriptions. Monthly, fortnightly or even weekly... Our packages are designed to keep your home looking green all the time.

This is THE new feature on our website. You can now send a gift voucher with the bouquet of your choice. Would you like to send a voucher for a floral art course or a subscription? Now you can!

Yes, vouchers for floral art lessons are available with the purchase of any bouquet on our site. With just one click, give your family or friends the chance to explore a multitude of floral creations throughout the seasons. From festive centrepieces to round seasonal bouquets, they'll discover our secrets and tips for expressing their creativity for two hours using the language of flowers.

Our team of experienced florists has years of experience in organising and decorating flowers for large-scale events. A meal with colleagues, decorating a reception room, a garden party? We'll work with you to design and implement all your personalised projects.  Call on the expertise of professionals who create emotion.

ORDER

It couldn't be easier! Visit our online shop, where you can place your order simply and securely. Order via your account or as a guest and choose from our various categories of creations (roses, mixed bouquets, dried flowers). Select your preferred delivery date and the message you would like to send. Our qualified florists will then prepare your order on time.

Yes, a message section is available with each bouquet. Let your imagination run wild!

Of course you can! Our online ordering site is designed so that you can order at any time, and in advance.

Would you like to make any changes to your order? Would you like to change the message to be sent with the bouquet? Just get in touch with us! Our team will be happy to make the necessary changes to your order.

Our team strives every day to create bouquets that match the photos on the site. Of course, we are dependent on the season and the availability of flowers, and we sometimes have to replace one variety of flowers with another.

DELIVERY

All orders for Geneva are delivered before 12 noon, and before 9 a.m. for other cantons.

Yes, if it is located in Switzerland

What means of delivery do you use? + For bouquets in Geneva, our delivery drivers come in person. Bouquets to be delivered elsewhere in Switzerland are handled by Swiss Post.

To ensure that your flowers arrive safely at their destination, we do our utmost to offer the safest possible packaging for our creations. As well as Craft paper, clear paper and tissue paper, our flowers are also placed in a specially designed pouch to keep the stems cool. Soaked in water, this protection guarantees that the flowers will last for as long as possible during transport. Finally, our creations are placed in reinforced cardboard boxes, specially designed for postal delivery.

Until 3pm on the day

 Our delivery service is required to leave a calling card. On return, the recipient can collect the parcel from the nearest post office.

MY ACCOUNT

No. You can also place an order as a ‘guest’. You will still need to fill in some essential information (title, surname, first name and e-mail address).

PAYMENT

We offer secure payment via Visa / Mastercard / or via a PayPal or Twint link.

Yes. Our site is certified secure

Do you have a problem? Got a question? Contact us! By email or telephone, during our shop opening hours. We'll do everything we can to find a solution to your problem. 

Express delivery: 

order before 12 noon and have it delivered the next day before 12 noon

Our growers in Geneva supply us with GRTA-certified local flowers.

Our florists are at your service

+41 22 771 48 43